Terms & Conditions
Terms and conditions of use
We only send orders after receipt by bank transfer. We do not send by cash on delivery for non-fulfillment of customers who do not pick up orders, causing losses in shipping and lost time.
All items that are damaged, incorrect and that you intend to return if you are not satisfied must be reported and sent within 14 days. The respective return of the articles must arrive with the original packaging without damage. The postage of the return is the responsibility of the customer, we do not accept anything for a refund.
Partial or full refund of the order amount is applicable, always without the shipping cost. The refund can also be used through a credit note or gift card to be used within 90 days.
Some products may be unavailable or out of stock at the time you make the purchase due to other previous orders or when another purchase is made at the same time, in this situation the delivery time may vary from 2 to 15 working days according to the stock from our suppliers or manufacturers.
All orders are shipped with a tracking number or code that can be used for consultation in the respective systems of the company that performs the transport. We are not responsible for the delay in delivery of your order, as well as loss or other situations that put your order at risk by the carrier.
We reserve the right to refrain from sending if we notice any questionable procedure. When you visit our website you are automatically accepting our terms and conditions. All doubts should be reported to our email.
In some sections of the website, you may be asked to send personal information voluntarily. Our web systems are maintained in different countries around the world. Personal information will only be stored and processed in accordance with the personal data protection law.
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In order to ensure that our website is always improved, we have an evolved system of statistics by clicks, that is, all individual clicks are registered by the system anonymously and do not leave traces of the initial user.